An order management system (OMS) is the digital tool that enables companies to process customer orders from customer entry through inventory execution.
It synchronizes customer records across multiple sales channels to provide efficient visibility into customer management throughout the supply chain workflow.
An OMS aids companies manage the comprehensive order journey effectively, from the order management system time a buyer initiates an order to its effective delivery and necessary return.
It optimizes stock management by delivering current analytics on stock quantities and order history, enabling retailers to improve their distribution operations and increase shopper service.
An effective OMS integrates with other corporate systems like ecommerce platforms, warehouse management systems, ERP software, and shipping carriers to support a seamless order oms fulfillment order management system oms workflow from beginning to completion.